Terms of Service.

Shopping & ordering

This website is operated by Identity Boutik LLC (“Identity Boutik,” “we,” “us” or “our”) and hosted on Shopify. These terms apply to use of our store and purchases from us, together with the policies linked here. You must be legally able to enter a purchase agreement or act with appropriate parent or guardian authorization.

Review your selected size, color, material, personalization, currency and shipping details before paying. Product availability, taxes and shipping charges are shown during checkout. We may decline or cancel an order for a legitimate reason, including unavailable stock, suspected fraud or a material pricing error. We’ll notify you and refund any payment for items we cancel.

Materials, sizing and personalization

Refer to the product description for materials, dimensions, finish, stones and care. Gold-finished jewelry is not solid gold unless expressly described as such. Screen colors and naturally occurring variations may differ from photographs; this does not limit your right to receive goods as described.

Personalized pieces are made using the details you submit. Check spelling and measurements carefully. Contact us immediately if you notice a mistake; changes depend on whether production has started. Any material change to an accepted custom request, including price or design, should be agreed before work proceeds.

Care & warranty

Follow each product’s care instructions. Pearl and natural-stone pieces require different care from metal-only jewelry. Any express warranty stated for a product applies on its own terms and does not replace mandatory legal rights. Contact customer care for a warranty inquiry.

Shipping & delivery

We currently offer shipping to the United States, Canada and France. Available destinations, shipping methods and charges are shown at checkout.

Delivery estimates

Unless otherwise stated, most in-stock U.S. orders are estimated to arrive within 5–10 business days. This is a delivery estimate, not a guaranteed arrival date. Holidays and destinations outside the continental U.S. may require additional time.

Personalized and made-to-order pieces may have different production and shipping timeframes. Review the product information before ordering, and contact us if you need a piece for a particular date. International delivery estimates depend on the selected service and destination.

Tracking and order details

We’ll email tracking information when available after shipment. Check that your delivery address and email are correct before placing the order. For address changes or cancellations, contact us promptly; changes may not be possible after fulfillment or personalization begins.

Shipping delays

If we cannot ship within the timeframe promised at purchase—or within 30 days when no shipment timeframe was stated—we will provide the notice and options required by applicable law, including consent to a revised shipment date or cancellation and a prompt refund for unshipped merchandise.

International orders

Review any duties, taxes and import charges shown at checkout. Additional charges may be assessed by customs or the carrier if they were not collected at checkout. Customs processing may affect delivery timing. Contact us before ordering if you need clarification for your destination.

Delivery problems

If an order appears lost, arrives damaged or is marked delivered but cannot be found, contact us with your order number and tracking details. We’ll help investigate with the carrier. Applicable consumer rights remain unaffected.

Get help with delivery

Returns & exchanges

You have 30 days after receiving your item to request a return. Eligible items must be unworn, unused, with tags and in their original packaging. A receipt or proof of purchase is required.

How to start a return

Use our Contact Us form and select “Return or exchange.” Include your order number and the item you wish to return. If accepted, we’ll provide a return shipping label and instructions, including the correct return address. Please wait for those instructions before sending anything back.

Personalized and final-sale items

Custom, special-order and personalized items are excluded from change-of-mind returns. Sale items and gift cards are also excluded, except where required by law. These exclusions do not remove your rights if an item is faulty, damaged or not as described.

Damaged, incorrect or missing items

Inspect your order upon arrival and contact us promptly if an item is damaged, defective, incorrect or missing. Include your order number and a description of the issue; keep the packaging and any photos that may help us investigate.

Exchanges

Contact us first to arrange an eligible return. Once accepted, you can place a separate order for the replacement item, subject to availability.

Refund timing

We’ll notify you after receiving and inspecting your return. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the funds. If more than 15 business days have passed since approval, contact us.

Your statutory rights

Nothing in these terms limits mandatory consumer rights. If you are a consumer in the European Union, applicable distance-selling withdrawal rights generally allow notice of cancellation within 14 days after delivery, subject to legal exceptions such as genuinely personalized goods. Faulty-product rights remain separate. Contact us to exercise any applicable right.

Website & legal terms

Using our website

Use the store lawfully and provide accurate information. Do not attempt to disrupt the site, misuse another person’s account, transmit malicious code or infringe intellectual property. Keep account credentials secure and tell us about suspected unauthorized use.

Our content and your submissions

Our brand, designs, photographs and website content are protected by applicable intellectual-property law. You may use the site for personal shopping; other uses require permission where applicable. You retain ownership of reviews and other content you submit, while permitting us to display and use it for the purpose for which you provided it. We may moderate unlawful, abusive, irrelevant or fraudulent content. Honest reviews are welcome, including critical reviews.

Privacy and third-party services

Our Privacy Policy explains how personal information is handled. Payments and certain services are provided by third parties, including Shopify. Their relevant terms may also apply. A link to an external site does not make us responsible for its independent content or services.

Service availability and responsibility

We work to keep product information and the website accurate and available, but interruptions or errors may occur. We may correct errors and make prospective changes to our website. Nothing in these terms excludes responsibility that cannot lawfully be excluded, misrepresents a product warranty, or removes your rights relating to faulty or misdescribed goods.

Florida law and consumer rights

These terms are governed by the laws of the State of Florida and applicable United States federal law, without applying conflict-of-law rules to deprive consumers of mandatory protections. If the law where you live provides rights that cannot be waived, those rights continue to apply. Nothing here requires you to waive statutory remedies or mandatory jurisdiction protections.

Questions, disputes and updates

Please contact us first with a concern so we can try to resolve it. This does not prevent you from pursuing any remedy available by law. If part of these terms is unenforceable, the remaining provisions continue to apply to the extent permitted by law. Updates apply prospectively; they do not remove rights attached to an existing order.

For questions about these terms or to contact Identity Boutik LLC, visit Contact Us.