Shipping & delivery
We currently offer shipping to the United States, Canada and France. Available destinations, shipping methods and charges are shown at checkout.
Delivery estimates
Unless otherwise stated, most in-stock U.S. orders are estimated to arrive within 5–10 business days. This is a delivery estimate, not a guaranteed arrival date. Holidays and destinations outside the continental U.S. may require additional time.
Personalized and made-to-order pieces may have different production and shipping timeframes. Review the product information before ordering, and contact us if you need a piece for a particular date. International delivery estimates depend on the selected service and destination.
Tracking and order details
We’ll email tracking information when available after shipment. Check that your delivery address and email are correct before placing the order. For address changes or cancellations, contact us promptly; changes may not be possible after fulfillment or personalization begins.
Shipping delays
If we cannot ship within the timeframe promised at purchase—or within 30 days when no shipment timeframe was stated—we will provide the notice and options required by applicable law, including consent to a revised shipment date or cancellation and a prompt refund for unshipped merchandise.
International orders
Review any duties, taxes and import charges shown at checkout. Additional charges may be assessed by customs or the carrier if they were not collected at checkout. Customs processing may affect delivery timing. Contact us before ordering if you need clarification for your destination.
Delivery problems
If an order appears lost, arrives damaged or is marked delivered but cannot be found, contact us with your order number and tracking details. We’ll help investigate with the carrier. Applicable consumer rights remain unaffected.