Returns & exchanges
You have 30 days after receiving your item to request a return. Eligible items must be unworn, unused, with tags and in their original packaging. A receipt or proof of purchase is required.
How to start a return
Use our Contact Us form and select “Return or exchange.” Include your order number and the item you wish to return. If accepted, we’ll provide a return shipping label and instructions, including the correct return address. Please wait for those instructions before sending anything back.
Personalized and final-sale items
Custom, special-order and personalized items are excluded from change-of-mind returns. Sale items and gift cards are also excluded, except where required by law. These exclusions do not remove your rights if an item is faulty, damaged or not as described.
Damaged, incorrect or missing items
Inspect your order upon arrival and contact us promptly if an item is damaged, defective, incorrect or missing. Include your order number and a description of the issue; keep the packaging and any photos that may help us investigate.
Exchanges
Contact us first to arrange an eligible return. Once accepted, you can place a separate order for the replacement item, subject to availability.
Refund timing
We’ll notify you after receiving and inspecting your return. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the funds. If more than 15 business days have passed since approval, contact us.
Your statutory rights
Nothing in these terms limits mandatory consumer rights. If you are a consumer in the European Union, applicable distance-selling withdrawal rights generally allow notice of cancellation within 14 days after delivery, subject to legal exceptions such as genuinely personalized goods. Faulty-product rights remain separate. Contact us to exercise any applicable right.